Please find below some of our most Frequently Asked Questions (FAQs). If you would like to get in touch with us about something not listed below, you can reach us via orders@ninelivesbazaar.com.
Please check the product's individual size chart for the most accurate information.
For fit or style assistance, please reach out to our Customer Care team at orders@ninelivesbazaar.com who will kindly assist you.
Our garments love to be treated with love and we want your treasured items to maintain their quality to be passed down into 9 or more hands. We recommend that you follow our care guide here.
Delivery
We sure do!
We also offer free standard postal international shipping on all orders over $300 if you are located in NZ, USA, Canada and the UK.
You may be liable depending on your country and the value of your order.
Shipping to a US or NZ address? good news! We cover duties for you! For more info on this visit our Shipping page.
Transit times are calculated from the date of dispatch. During standard business operations - we aim to have all orders dispatched within 24 hours. However please note that during sales or campaign launches this timeframe may be extended.
You can combine shipping on multiple orders provided we have seen the request prior to dispatch. Please email our Customer Care team orders@ninelivesbazaar.com as soon as possible before it is processed through our warehouse.
Please note, during peak sale periods such as collection launches and promotional sales, we are unable to combine shipping once your order has been placed.
Orders
Changes can be made to an order provided we have seen the request prior to dispatch. Please email our Customer Care team orders@ninelivesbazaar.com as soon as possible before it is processed through our warehouse.
Please note - during peak sale periods such as collection launches and promotional sales, we are unable to make any changes or cancel your order once it has been placed. Once orders are placed, they’re immediately transferred to our warehouse for processing and dispatch.
Please ensure all details on your order are correct before submitting your order. In particular, we recommend double checking your email and your delivery address.
We certainly do! Please visit our Returns & Exchanges page for more information.
We certainly do! Please visit our Returns & Exchanges page for more information.
Cancellations can be made to an order provided we have seen the request prior to dispatch. Please email our Customer Care team order@ninelivesbazaar.com.au as soon as possible before it is processed through our warehouse.
Uh oh! If you have received a faulty item please email our Customer Care Team orders@ninelivesbazaar.com with your full name, order number and images and we will resolve for you as soon as we can!
No, we do not offer pre-order on items when they have sold out. You can register your email address to be notified when a product comes back in stock from a return via the product page, or you can check our Buy Swap Sell pages on Facebook for items up for resale.
Payment
• Credit Card (Visa, Mastercard and American Express).
• PayPal
• Google Pay
• Apple Pay
• Afterpay ($100 AUD minimum spend) - Australian customers only.
• Klarna - Australian customers only.
Afterpay is an interest free payment plan option, similar to lay-by that can be used for Australian customers. Afterpay’s instalment plan means you can pay off your purchase in four equal instalments due every fortnight. To use Afterpay for your order, simply select the Afterpay option at checkout. Your order will be shipped to you as per our standard despatch timing.
Please note- minimum spend for Afterpay orders is $100 AUD.
For returns - If you wish to return your items you can simply return through the normal returns process portal here and you will be refunded through Afterpay.
Klarna is a global payment and shopping platform that offers an interest free payment plan option and is available for Australian & international customers. Afterpay’s instalment plan means you can pay off your purchase in four equal instalments due every fortnight. To use Klarna for your order, simply select the Klarna option at checkout. Your order will be shipped to you as per our standard despatch timing.
Please note- minimum spend for Afterpay orders is $100 AUD.
For returns - If you wish to return your items you can simply return through the normal returns process portal here and you will be refunded through Klarna.
Please note- minimum spend for Afterpay orders is $100 AUD.
For returns - If you wish to return your items you can simply return through the normal returns process portal here and you will be refunded through Klarna.
After you have added all items to your basket please go to PROCEED TO CHECKOUT. You will see an option to enter a discount code/gift voucher which you can apply to receive the discount from the total. Please note, you are only able to use one discount code per order.
- *Minimum spend of $199 for $20 off your first order when signing up to our database (code will be sent to your designated email address.
- Prices are as marked. This sitewide sale excludes new arrivals. Selected collections in the sale are final sale. This includes all products in sale collection before Autumn - Spring 24 Morning Song collection. Final sale items cannot be exchanged or refunded.
