Our warehouse operates out of Burleigh Heads QLD, in Australia from Monday to Friday AEST. We do not operate on Public Holidays or weekends, orders will be processed the next business day.
Transit times are calculated from the date of dispatch. During standard business operation we aim to have all orders dispatched within 24 hours. However please note that during sales or campaign launches this timeframe will be extended.
We also encourage you to purchase express shipping to have your order prioritised ahead of standard services.
Once your order has shipped from our warehouse, you will receive an email shipping confirmation with a link to track your order.
We offer 2 modes of shipping within Australia using the Australia Post network.
- Standard Shipping (7-10 business day transit)
- Express Shipping ( 1-5 business day transit)
For our WA customers, we strongly encourage you to purchase express shipping due to the issues Australia Post sometimes experience with the commute over to WA including delayed transit times.
We offer FREE standard shipping on all orders of $199 and over.
- Express Shipping ( 1-2 business day transit)
We offer 3 modes of shipping for our International Customers
- Aus Post Standard International Shipping (10-21 business days)
- Aus Post Postal Express International Shipping (7-12 business days)
- DHL Express Courier Shipping (5-7 business days)
Postal services are sent via Australia Post and will deliver/are traceable via your country's local postal service. DHL Express is a fast courier service and is trackable via the DHL Express (https://www.dhl.com/au-en/home/tracking.html) website.
We offer free standard postal international shipping on all orders over $300 if you are located in NZ, USA, Canada and the UK.
Duties & Taxes
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Nine Lives Bazaar is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.
We cover duties and taxes at checkout if you are located in the USA or NZ only at this stage, so your final purchase price is all that you should pay. If you have been charged by your local customs office please reach out with a copy of the receipt to firstname.lastname@example.org for assistance.
If you have not received your order around the timeframe provided, please check your tracking online with the postal or courier services chosen before contacting us at email@example.com with your order number.
As it is the customers responsibility to confirm all correct address details at the time of purchase, if your tracking says 'Delivered' or 'attempted delivery', it will be up to the customer to investigate with the relevant postal service further. For international customers, this will be the postal service within your own country or DHL if you have chosen express DHL shipping.
If the tracking is inconclusive and has 'pending' tracking, please contact us and we will investigate further.
For any other enquiries, please reach out to us at firstname.lastname@example.org